Terms & Conditions for Company and Team-Building Events

1. Booking & Payment

• All events must be booked at least 17 days in advance.

• Full payment is due at the time of booking.

• Bookings are confirmed only once payment.

2. Cancellations & Refunds

• Cancellations made more than 17 days prior to the event will receive a refund.

• Cancellations made within 17 days of the event are not refundable.

• Rescheduling may be offered at the discretion of management, subject to availability.

• In the case of a force majeure a full refund or rescheduling may be offered. 

3. Participant Requirements

• All participants must complete a waiver/release form before participation.

• Participants should wear appropriate athletic attire.

• Minors must be accompanied by a parent or legal guardian.

4. Supervision

• All climbing activities are supervised by certified instructors.

• Participants must follow all instructions and gym rules posted or given verbally.

6. Food & Beverage

• Outside food and beverages are permitted in designated areas; please check with the gym in advance for recommendations or accommodations.

• Alcohol may only be consumed in designated areas and with prior approval.

7. Private Rooms & Equipment

• Private room rental is limited to 18 adults.

• All climbing equipment is provided and maintained by the gym. Participants may use their own climbing equipment if applicable but is subject to inspection by HiClimb team members.

8. Photography & Media

• Photos and videos may be taken during events for marketing purposes.

• Please inform staff if you do not wish your group to be photographed.

9. Conduct

• Everyone must adhere to the HiClimb Code of Conduct. 

10. Black out date

• No group bookings will be available during school holidays, public holidays, HiClimb community events or competitions. 

• Black out dates may be added due to unforeseen circumstances. 

11. Changes to Terms

• The gym reserves the right to modify these terms and conditions at any time.