top of page
4ECC7607-9FCD-4054-8F69-F5735E996AAF_edited.jpg

Manage MeMembership

membership change request

Please Select from the options below

update info

For basic profile changes, or to update family members, or contact info, please log into your approach portal​​

freeze request

FREEZE    UNFREEZE    CANCEL    GENERAL

Military on orders?

Upload File
Upload supported file (Max 15MB)

Please allow 48 hours for a team member to contact you.

Please note

1. Freezing must be preschedule.

2. Freezing fees: $10 per month (monthly, and annual memberships) or $5 per week (weekly membership).

3. Weekly and Monthly Memberships must be frozen for at least one full payment cycle. Annual Memberships must be frozen for at least a month's cycle (ex.: from 2/15/2025 to 3/15/2025).

4. We do not pro-rate for mid-cycle freezes.

5. If you are freezing due to military orders please upload your orders to waive the fee. 

Unfreeze request

FREEZE    UNFREEZE    CANCEL    GENERAL

Please allow 48 hours for a team member to contact you.

Please note

1. Unfreezing can be prescheduled in advance.

2. After the first pay cycle of freezing (a week or a calendar month), your membership will be pro-rated for the remainder of the current pay cycle (the time remaining to the next bill date).

3. A membership must be frozen a minimum of one pay cycle (either a week for weekly memberships or a month for monthly and annual memberships. 

cancel membership

FREEZE    UNFREEZE    CANCEL    GENERAL
Reason for cancelation

Please allow 48 hours for a team member to contact you.

Please note

1.  Monthly and weekly memberships can only be canceled at the end of the current payment cycle. If canceled mid-payment cycle, you will still have full access to the gym until the end of the cancelation pay cycle.  There will be no refunds for past membership payments.

​

2. Cancellation requests made less than two days before the billing cycle ends may incur a charge, but it will be refunded.

​

3. â€‹Annual members may be refunded the sum of the original contract price after a deduction of a $200.00 early termination fee and a deduction of $119.00 for every month that has passed since the first full month of membership.

GENERAL INQUIRY

FREEZE    UNFREEZE    CANCEL    GENERAL

Please allow 48 hours for a team member to contact you.

Contact us

bottom of page