Speak Up

1. Once a complaint is received:

It is processed depending on whether the complaint is:​

• Anonymous

• Non-anonymous 

• Required third-party review

​​

2. Investigator:

An investigator is identified who will complete the reporting process and investigate.

 

3. Notification:

Investigator notifies complainant and respondent in writing or in person that HiClimb has received the complaint and outlines next steps.

 

4. Investigation:

Non-anonymous investigation​

• find facts

• communicate directly with the complainant and respondent to establish a restorative approach

• send a report to the owners

Anonymous investigation

• find  facts

• suggest corrective or restorative actions

• send a report to the owners

Investigation in which a single investigator can not be impartial

• assign a committee to investigate

• find facts

• suggest corrective or restorative actions

• send a report to the owners

​

5. Action taken:

HiClimb will take the appropriate restorative action and notify the complainant and respondent. These actions could include but are not limited to

• termination of employment

• banning individual from entering HiClimb

• contacting the authorities

 

6. Appeals:

If a respondent believes there has been an error in the process, they may appeal the decision by submitting a written Request for Appeal to the HiClimb investigator, the committee, or the owners via Admin@HawaiiClimb.com or in person.