HiClimb Youth Programs Late Pickup Policy

Our Youth Programs are designed to support young climbers through structured practices and camps while also respecting the schedules of our coaching team.

When a parent or guardian is delayed, our priority is always the well-being of the climber while working with families in an understanding and supportive way.

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If Pickup Is Delayed

If a parent or guardian is more than 5 minutes late, a HiClimb coach will contact the parent or guardian to confirm pickup plans and estimated arrival time.

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Coaches will remain with the climber near the front of the gym while waiting for pickup.

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If We Cannot Reach a Parent or Guardian

If we are unable to reach a parent or guardian after multiple attempts, HiClimb may contact emergency contacts listed on the climber’s account.

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Extended Delays

If a significant amount of time passes and no responsible adult can be reached, HiClimb may contact appropriate authorities to ensure the well-being of the climber.

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Climbers Ages 16 and Older

For climbers ages 16 and older, once a parent or guardian has been contacted and pickup plans confirmed, a coach may conclude their shift and the climber may wait near the front of the facility until pickup arrives.

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Communication

We understand that unexpected delays happen. If you know you will be running late, please contact the gym as soon as possible so we can plan accordingly.

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Mahalo for helping us support our youth climbers and coaching team.