TERMINOLOGY: Hereinafter, "Guardian(s)" will refer to the legal parent or guardian. “Youth” will refer to the participating child or children. “Voucher” will refer to a single-use pass used to access youth climbing sessions. “Facility” will refer to HiClimb property, 825 Ilaniwai Street, Honolulu, Hawaii, 96813.

 

EXPIRATION: Vouchers expire 8 months (240 days) after the date of purchase.

 

ARRIVAL: Guardians must have their Youths checked-in with a HiClimb team member no earlier than 15 minutes prior to session start time.

 

DEPARTURE: Guardians must be present at the listed end time of each session. Late arriving Guardians must notify HiClimb staff immediately: 808-888-2999.

 

SESSION AVAILABILITY: Sessions are reserved using Vouchers on a first-come-first-served basis and may be reserved up to two months in advance. HiClimb cannot guarantee session availability.

 

RESERVATION CANCELLATION: Reservations are cancelable without penalty until 12pm noon on the Wednesday prior to that weekend's sessions. No refunds will be issued for cancellations after 12pm noon on the Wednesday prior to that weekend's sessions.

 

TRANSFER OF VOUCHERS: Vouchers are not transferable but are sharable for any Youth with a HiClimb waiver on file.

 

VOUCHER EXTENSION: Voucher expiration may be extended by contacting HiClimb. HiClimb holds the right to extend Voucher expiration on a case-by-case basis.

 

REFUNDS: HiClimb holds the right to refund on a case-by-case basis.

 

LIABILITY WAIVER: Guardian agrees to complete a personal liability waiver for themselves and their Youth(s) prior to participating in any services at HiClimb.

 

CONTACT INFORMATION: The Guardian agrees that their phone and email information is up to date and accurate.

 

CONDUCT AND BULLYING POLICY: Bullying will not be tolerated at HiClimb; this includes digital, verbal, and physical bullying, inside and outside of the facility. HiClimb reserves the right to remove any Youth from a session or the program for any behavioral or risk management reasons. HiClimb will notify Guardians via their registered phone number if any conduct issues arise.

 

HiClimb has a three strike per session policy.

• Level 1 - conduct that is an infraction of gym rules for risk management, unsportsmanlike or disruptive behavior but still within self-control – this kind of behavior will be delt with by verbalized discipline, that includes an explanation what was wrong and what is correct in a particular situation. The Youth will be asked to take responsibility the best they can for this misbehavior.

• Level 2 – conduct that is either repeated infractions of gym rules for risk management, unsportsmanlike or disruptive behavior or the Youth is losing control has lost self-control or are affecting other climbers’ learning – this kind of behavior will be delt with by verbalized discipline and a break from the group.

• Level 3 – conduct that is either repeated after a break from the group or is egregious – this kind of behavior will be delt with by calling the parents to either consul the Youth by phone or come for an early pick up.

 

SPECIAL NEEDS: Not all disabilities are visible, please let us know if you need any adaptations.

 

ASSUMPTION OF RISK: Guardian acknowledges that climbing is inherently dangerous. Guardian agrees and understands that their participation and their Youths participation in HiClimb services may involve risks. These risks may lead to tangible or intangible harm, and Guardian agrees that these risks may result not only from their own or their Youths own actions but also from the actions of others. With the knowledge and understanding of these risks, Guardian chooses, of their own will and volition, to continue participating in HiClimb services.