Please allow Support at least 2 business days for response.

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1. Freezing incurs a $10 per month fee. Memberships can only be Frozen on a month to month basis (First day - Last day of each month), we cannot pro-rate for mid-month freezes. If you are freezing due to military orders please upload your orders to waive the $10 fee. 

2. Memberships can only be canceled and frozen on a month to month basis (First day - Last day of each month), if canceled or frozen mid-month you will continue to enjoy full access to the gym and member perks until the end of the month.

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3. Unfreezing can not be scheduled more than a week in advance. Please submit a separate request to unfreeze your membership. After the first seven days of a subsequent month of freezing your membership will be prorated for the remainder of the month. A membership must be frozen for at least one month to have an unfreezing prorated.