Frequently asked questions

Is climbing safe?

Rock climbing is inherently dangerous. However, we go to great lengths to make our facilities are safe as possible to ensure that our guests encounter as little risk as possible. We require a waiver from every visitor to the gym.



(COVID-19) Do I need to reserve a time slot or can I just show up?

Due to COVID-19 limitations, we're currently requirng reservations for Peak Hours. Our Peak Hours are as follows: Monday-Friday 5pm-9pm. Saturday-Sunday 10am-6pm. Our current capacity for the gym is 134. Walk-ins are welcome during non-peak hours.



Where do I park?

We’re located right next door to a public pay-to-park parking garage: 843 Ilaniwai St, Honolulu, HI 96813.



Do I need special equipment?

Nope! Everything you need is included. You will probably want to bring a pair of socks… and a water bottle.



Can I leave my children unattended at HiClimb?

All minors must be supervised by a legal parent and/or guardian at all times. Supervised drop-off youth programs are coming soon.



Do I need a membership to climb at HiClimb?

No membership required! We offer day passes and 6 punch passes.



Is there a place to climb outdoors on Oahu?

Certainly! Please check out the Hawaii Climbing Coalition website at www.HiClimb.org



Where are you located?

We’re located at 825 Ilaniwai St, Honolulu, HI 96813, in Kakaako, just off of Ward Avenue.



Do I need a waiver?

Yes, you need a waiver! Fill one out here.



What types of climbing are available?

Bouldering is climbing on a low wall (14-16 feet) that uses large mats to fall on for protection instead of ropes and a belay system. A short bouldering orientation from a HiClimb staff member is required for this type of climbing. Top-rope climbing requires that climbers know how to belay and tie proper knots. It involves climbing while wearing a harness, attached to a rope which is wrapped around an anchor at the rope of the wall, with someone attached on the other end who is managing the rope correctly, in a way that does not permit you to fall to the ground. The person on the ground is known as the belayer. Anyone who is belaying needs to take a belay test or a belay class, which are both offered every day. Click here for Intro to belay class information and times. For the belay test, you must be able to show competency in making the proper climbing knot and belay procedure without assistance from the staff. Lead climbing is a more advanced style of climbing that involves clipping your rope into gear on the wall, and in essence, placing your own protection as you climb up the wall. This type of climbing requires more advanced knowledge of the sport and that each climber be certified by the facility staff. Climbers who are new to leading must take our instruction lead climbing course.



What is “belaying” and how do I learn?

Belaying is the process of managing the rope and risk as a person climbs and lowers. We provide a 2-hour class on belaying every day of the week. Schedule your Learn The Ropes class and get belay certified!



Do you have auto-belays?

Yes! We have a limited number of auto-belays. An auto-belay orientation from a staff member is required before using an auto-belay.



Do I have to take a belay class in order to climb?

No. On your first visit we’ll show you the basics of bouldering and how to use our auto-belays. We do offer a 2-hour Learn the Ropes class that will have you climbing with instructors. The class price includes a return visit and gear rental.



How much does it cost?

Click the here for Rates.



What types of memberships are offered?

Click the here for our Memberships offers.



What is the youngest age allowed to climb?

Five years old is a great age to start, as the young climbers will need the physical strength and mental capacity to problem solve.



What kind of instruction is offered at HiClimb?

Click here for more information about our Classes and Programs.



What should I wear?

Wear anything you feel comfortable in, though stretchy athletic clothing that allows for maximum freedom of movement is probably your best bet. Also remember a pair of socks… and a water bottle.



Do you have free WiFi?

All day, every day!



Do you have lockers?

We offer a limited number of lockers at a first come first serve basis. Please bring your own lock. HiClimb takes no liability for lost/stolen items within our facility.



Are deposits refundable?

Deposits are non-refundable and non-transferable.



What forms of payment do you accept?

Visa, MasterCard, American Express and Discover credit cards. Checks and of course cash.



What is a Kamaaina discount & how do I qualify?

We offer discounts to anyone who currently lives in Hawaii. These discounts are only applied if provided a valid State, School, Military ID, or proof of residence. Kamaaina discounts can only be applied in-person at the gym. FTV Kamaaina is a First Time Visit. Your First time visit is also discounted.



questions? Contact us